General Terms and Conditions (AGB)
Last updated: August 6, 2026
1. Scope
These terms govern all services provided by Growis AG (CHE-236.625.032), Anton-Julius-Eggstein-Gasse 1, 6005 Luzern, Switzerland ("Growis") to its clients, unless a written agreement states otherwise. Conflicting client terms apply only if Growis accepts them in writing.
2. Services and offers
Growis provides Creative Work services (positioning, narrative, publishing systems, production support) and Knowledge Systems services (data classification, retrieval and RAG pipelines, workflows, assistants, audits, governance, monitoring). The scope of each engagement is defined in the individual offer or statement of work. Offers are valid for 30 days unless stated otherwise. Growis may involve carefully selected subcontractors and third-party software, including AI tools, in providing its services; deliverables produced with AI support are reviewed by a person before delivery. Where such providers process personal data, clause 6 applies.
3. Client obligations
The client provides timely access to the information, materials, systems, and decision makers required for the engagement. Delays caused by missing cooperation may shift deadlines and, for retainers, do not suspend fees. The client warrants that it holds the necessary rights to all materials it provides and indemnifies Growis against third-party claims arising from those materials or from the client's instructions.
4. Fees and payment
Fees follow the individual offer. Invoices are payable within 30 days of the invoice date, without deduction. Retainers are invoiced monthly in advance; project work according to the milestones in the offer. Late payments may pause ongoing work after prior notice. After a reminder, default interest of 5% per year applies (Art. 104 CO). The client may set off claims only if they are undisputed or confirmed by a court.
5. Intellectual property
Upon full payment, the client receives the agreed usage rights to the deliverables created for them. Methods, frameworks, templates, and know-how of Growis remain the property of Growis. Growis may name the client and show non-confidential work as references unless agreed otherwise in writing.
6. Confidentiality and data protection
Both parties keep confidential information confidential beyond the end of the engagement. Personal data is processed according to ourPrivacy Policy and, where Growis processes personal data on the client's behalf, a data processing agreement is concluded on request.
7. Warranty and liability
Growis performs its services with professional care. Content strategy and AI systems depend on factors outside Growis's control (platforms, models, markets); specific business outcomes are not guaranteed. Liability is limited to damage caused intentionally or by gross negligence and, to the extent permitted by law, capped at the fees paid for the engagement concerned. Liability for indirect or consequential damage is excluded to the extent permitted by law. Neither party is liable for failure or delay caused by events beyond its reasonable control (force majeure); the affected obligations are suspended for the duration of the event.
8. Term and termination
Fixed-scope engagements end with delivery. Retainers can be terminated by either party with 30 days' notice to the end of a calendar month, unless the offer states otherwise. Work performed until the effective date remains payable.
9. Final provisions
Swiss substantive law applies, excluding conflict-of-law rules. Place of jurisdiction is Luzern, Switzerland. If a provision of these terms is invalid, the remaining provisions stay in force; the invalid provision is replaced by a valid one that comes closest to its economic purpose. Growis may amend these terms for ongoing engagements with 30 days' written notice; written form includes email.